PRIVACY POLICY

 

Soil Fertility Services Limited* is GDPR compliant and has complete GDPR documentation that manages the tasks required to maintain compliance in the future.

We take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us. We will never sell, share, or use your personal information other than as described here.

 

ABOUT THIS PRIVACY POLICY

This policy sets out how we will use and share the information that you give us. This policy describes your relationship with Soil Fertility Services Limited*.   This document in no way represents any agreement between you and Soil Fertility Services Limited* other than as described here.

 

WHO WE ARE AND HOW TO CONTACT US

Soil Fertility Services Limited is registered in England.   You can get in touch with us in any of the following ways:

Email                    –              info@independentsoils.co.uk

Telephone             –              01366 384899

Website                 –              www.independentsoils.co.uk

Post                      –              Harvest House, New Road, Crimplesham, Norfolk PE33 9FH

 

HOW WE OPERATE

We operate in line with the EU GDPR [May 2018] Data Protection guidelines. We are committed to maintaining your personal rights and allow all users to change or withdraw their consent options at any time. We will also advise you on how to complain to the relevant authorities, namely the Information Commissioners Office.

 

WHO THIS PRIVACY POLICY APPLIES TO

This policy relates to customers (past and present) and potential customers of Soil Fertility Services Limited*.   Registration is not required as we will only contact you on a business to business basis with relevant information. Processing of your data is required in order to offer you our services including up to date Products, Technical Information and Newsletters that are relevant to you as an agricultural business, farmer, grower, breeder or any other person who has an interest in various areas of agriculture.

 

HOW TO CHANGE YOUR PREFERENCES

You can visit the website to contact us to change your preferences at any time; this includes requests to ‘object to processing’, ‘the right to be forgotten’ (the right to be deleted) or for your data to be corrected. We take your rights seriously and will always reply promptly and professionally.

 

CHANGING YOUR PREFERENCES AND OPTING OUT AT A LATER DATE

Once you have given your data, you can however still control whether or not you continue to receive communications or see such marketing information from us. The simplest way to remove or amend your preferences and withdraw from our database is to contact us directly; however, you can also remove consent in the following ways:

Post       : You can withdraw your consent for postal marketing from anyone by adding your details to the Mail Preference Service. For more details please go to www.mpsonline.org.uk.

E-mail   : You can ‘unsubscribe’ from receiving e-mail or SMS marketing communications by using the instructions in any email communication such third party sends you (usually an ‘unsubscribe’ or ‘STOP’ link).

Phone   : ‘The right to be deleted’ for calls from anyone, you can add your name to the Telephone Preference Service which is maintained at this website address: www.tpsonline.org.uk.

You can also opt out at any time from communications via any of the methods described above by e-mailing us at: info@independentsoils.co.uk

Social media and online: You can configure your advertising preferences on social media by accessing your settings or preference options on the relevant platform. If you no longer want to receive personalised advertising on any website you visit, you can usually opt out directly through the privacy policy of the particular website you are accessing. You can also opt out of such advertising by visiting the IAB opt-out platform at www.youronlinechoices.com . Please note that this and other platforms allow you to opt out of interest-based advertising delivered by registered members.

 

SCOPE OF PROCESSING

By supplying your personal data to us, whether in enquiry forms or otherwise, you are affirming your agreement for such information to be used in accordance with this Privacy Policy. You will be able to withdraw that agreement at any time by the methods described. We respect all your rights under GDPR.

In addition, when you request a call-back, we exercise our right under legitimate interest in order to call you back and send email or postal marketing information.

We will send you support information, related offers, and other information necessary for us to provide services that are relevant. We will at all times respect your rights under GDPR and will always respond to requests to: be forgotten; object to processing; correct your data; and for data portability.

 

WHAT THIS POLICY APPLIES TO

This section describes the lawful basis for processing your data and applies to the information about yourself that you choose to provide us with or that you allow us to collect. You are of course free at any time to stop using this service and use your right to delete. We will always respect your decision and will act promptly (within 24 hours).

The information we collect and use includes:

As a customer or potential customer:

  • Information collected with your name, address, telephone number and email address
  • Information you provide when analysis is required for recommendations
  • Information you provide documents, farm maps and any other documents
  • Information we collect about how you cultivate and any inputs you use,
  • Information given and stored as part of our ongoing relationship.

 

HOW WE STORE AND PROCESS YOUR DATA

Your data will be collected, stored and processed in the UK only. Your data will be stored indefinitely, in order to provide updates and offers that may be of interest to you.

 

OUR OBLIGATIONS

We are a data controller in relation to the information that you provide us with. As a result, we are legally responsible for how that information is handled.

We will always endeavour to comply with the Data Protection Act 1998, the GDPR [2018], ePrivacy [data TBC] and PECR in the way we use and share your personal data. Among other things, this means that we will only use your personal data:

– Fairly and lawfully,

– As set out in the legislation and this policy,

– To the extent necessary for these purposes.

We will process your personal data ourselves as the data processor. We will take reasonable precautions to safeguard the personal information that you supply.

If you have any requests concerning your personal information or any queries about our privacy policy, website or service, please contact us using the details given above. We are friendly and professional and will always help.

 

ANALYSIS AND DERIVATIVE DATA PRODUCTS

Sometimes your data will be used for analysis purposes or to build area information and marketing. In these instances, the information is aggregated and wherever possible anonymised in line with the Information Commissioner’s code of practice. Again, these products are of a marketing nature.

 

THIRD PARTIES

There are no third party issues as information held is used strictly for own own purposes.

 

SECURITY

We will report any breaches or potential breaches to the appropriate authorities within 24 hours, and to anyone affected by a breach within 72 hours. If you have any queries or concerns about the data usages please contact us.

 

LEGITIMATE INTERESTS

Under the Data Protection Act, we are also permitted to share some information with third parties who use such data for non-marketing purposes (including credit and risk assessment and management, identification and fraud prevention, debt collection and returning assets to you). This would include the data you provide to us today, at any time in the past and in the future.

 

CONTACTING US, EXERCISING YOUR INFORMATION RIGHTS AND COMPLAINTS

If you have any questions or comments about this Privacy Policy, wish to exercise your information rights in connection with the personal data you have shared with us or wish to complain, please contact The Data Protection Officer at Soil Fertility Services Limited*. Where valid, appropriate, verified, and subject to legal obligations, we will complete objection, rectification or erasure requests within 72 hours of receipt by us. We will process subject access requests (SARs) within 20 days; SAR responses are usually free but we reserve the right to charge for excessive or unfounded requests. We fully comply with Data Protection legislation and will assist in any investigation or request made by the appropriate authorities.

This policy may be updated from time to time – where material changes occur we will contact you on the email address provided. You have the right to remove consent at any time.

Soil Fertility Services Limited* where mentioned includes Rural Liquid Fertilisers and Independent Soil Services